Upselling existing customers is a required core competency in any Sales organization. Below is an email I received from my Account Representative at a large software as a service company which I think highlights how not to upsell. “Hi Ashish, As your account executive, I’m writing to tell you that August is my last month [...]
Filed under: Management | 1 Comment »
Most Companies look at Software Quality through one of the following 2 lenses A Technology Executive may look at software quality so as to determine whether the software is in a quality state to be released or not? A COO may look at Software Quality from the angle of customer churn. What percentage of customer [...]
Filed under: Management, Quality, Software As A Service | Tagged: leadership, mgmt, Quality, saas | 3 Comments »
When it comes to managing and leading teams, there are some principles that are borrowed from managing highly available systems. As an Operations Managers, your job is to keep the systems up and running. As a manager of your team your job is to consistently keep your team executing at a high level . A [...]
Filed under: Management | Tagged: leadership, mgmt, team | 1 Comment »
